Service Delivery Lead - New York City at Blue Mantis | chakrie

Requirements

Additional Requirements

Proven success in a Technical Account Manager or customer-facing engineering role.
Capable of interpreting system metrics and translating them into meaningful, business-aligned actions.
Excellent communication and interpersonal skills; able to bridge the gap between business needs and technical solutions.
Strong presentation and documentation abilities.
Highly self-motivated, organized, and comfortable working both independently and collaboratively.
Technical Expertise: Strong hands-on skills in network, server, monitoring, and ticket management. Able to troubleshoot and resolve issues when additional resources are needed. This would not be the primary role but having someone who can roll up their sleeves as needed
Process & Standards Implementation: Experience with ITIL frameworks and driving adoption of best practices for incident, problem, and change management.
Operational Improvement Mindset: Ability to identify gaps, propose improvements, and facilitate continuous improvement initiatives.
Stakeholder Management: Strong communication and interpersonal skills to interface with Blue Mantis and customer stakeholders, articulate value and manage expectations.
Game Day Coverage: Cover critical events, including weekends, with the ability to coordinate with remote teams and provide leadership.
Reporting & Analytics: Capable of providing operational reports, ticket analysis, and recommendations for service improvement
Please note: This range is based on our market pay structures. However
individual salaries and hourly pay rates are determined by a variety of factors including
but not limited to business considerations
and experience.
We consider all qualified applicants for employment without regard to race
or protected veteran status.
Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities
and skills required.
3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency
3 Party will be considered a gift and property of Blue Mantis
3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency
3 Party who is not an Authorized Vendor
nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time
we have no interest in onboarding any new staffing partners.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Members only · Free to join

Sign in to see the full job details

See every requirement, the benefits, exactly how to apply and who you would be working for.

Responsibilities
Skills & expertise
Salary & benefits
How to apply
Company information

Service Delivery Lead - New York City

Summary

Requirements

Additional Requirements

Sign in to see the full job details

Report this Job / Company (রিপোর্ট)

Summary

Requirements

Additional Requirements

Sign in to see the full job details

Report this Job / Company (রিপোর্ট)

Similar jobs