Service Delivery Director

• Bachelor's degree in Engineering, Life Sciences, Business, Operations, or a related discipline; Master's degree preferred.
• Demonstrated leadership experience managing service, operations, technical support, or field service organizations.
• Minimum of 5 years of experience leading people, programs, projects, or business functions.
• Experience managing budgets, operational performance, and business financials.
• Strong understanding of customer service operations, field service management, and business performance metrics.
• Proven ability to lead through change and drive organizational transformation.
• Experience leading geographically dispersed or multi-site service organizations.
• Prior ownership of P&L or significant operating budgets.
• Background supporting laboratory, analytical instrumentation, life sciences, diagnostics, healthcare, or related technical environments.
• Experience implementing continuous improvement methodologies such as Lean, Six Sigma, or operational excellence programs.
• Track record of building high-performing teams and driving measurable business outcomes.
• Ability to travel as needed to support employees, customers, and business operations.
• Must consent to participate in and meet Agilent-approved customer and vendor credentialing requirements necessary to access customer sites. Requirements may include proof of identity, certifications, training records, immunizations, health and safety compliance documentation, and other customer-specific requirements.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 1, 2026 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $174,525.00 - $290,875.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support

Originally posted on Himalayas