Service Coordinator

Background: Singer Bangladesh is a leading provider of home appliances and consumer electronics, dedicated to enhancing the quality of life for our customers through innovative and high-quality products. We strive to deliver excellent customer service and support to ensure customer satisfaction and loyalty. This position is responsible for managing the entire operation of a service center, ensuring after-sales service and customer satisfaction for an assigned region. The Service Center Coordinator plays a critical role in leading and supervising a team of technicians, ensuring that all service tasks are completed efficiently and effectively.

Job Responsibility:

• Monitor service quality and customer feedback to identify areas for improvement.

• Provide technical support for customers generally via the phone and also on-site whenever necessary.

• Schedule service appointments and manage the service calendar.

• Provide accurate information to customers regarding product issues, warranty coverage, and repair timelines.

• Assign and monitor different jobs & schedules on time to time basis to the third-party technician team.

• Ensure all service documentation is completed accurately and promptly.

• Based on customer queries, create job orders and close them upon completion with a proper solution.

• Supervise and monitor bills submitted by the Singer Franchise Agents (Third Party) through cross-checking with customers.

• Claim the RMA (supplier warranty) for LED panels & compressors.

• Maintain an accurate inventory of spare parts and service tools.

• Prepare and maintain service records and reports.

• Ensure compliance with company policies and procedures in all service center operations.