Service Advisor

Workplace Type

Full-time

Job ID: IJOB202661397

• Schedule service appointments for customers based on their availability and the service center's capacity.
• Provide excellent customer service by greeting customers, listening to their concerns, and addressing any questions they may have about their vehicles.
• Checking the condition of the vehicle with the customer before starting the repair. Communicate these findings to customers and recommend necessary repairs or services.
• Prepare cost estimates for repairs and services, including parts and labor costs. Explain these estimates to customers and obtain approval before proceeding with any work.
• Provide customers with recommendations for routine maintenance services based on the manufacturer's guidelines and the vehicle's service history.
• Order necessary parts and materials for repairs and services, ensuring that they are genuine Hyundai parts to maintain the quality and integrity of the vehicle.
• Checking vehicle condition and delivering vehicle after completion of repair work.
• Maintain accurate records of customer interactions, vehicle inspections, service recommendations, repairs performed, and any warranty claims processed.
• Emergency service team sent to outside for breakdown service.
• Assist customers with warranty claims for eligible repairs and services covered under Hyundai's warranty program.