Senior Vice President Operations

Why this role is exciting

• You will lead the operational agenda of one of Europe’s most ambitious and complex e-grocery businesses.
• You will have a direct impact on growth, profitability and customer experience across multiple countries.
• You will shape how our operations scale, from fulfillment and supply chain to last-mile delivery and customer operations.
• You will lead both operational performance and long-term transformation, including automation, technology and new-market readiness.
• You will influence the daily experience of millions of customers and thousands of employees across Europe.

What you will own and deliver

You will take full ownership of Rohlik’s group-wide operations strategy and execution, ensuring that our operating model delivers consistent performance today while remaining ready for future growth.

Your scope will include:

• Leading end-to-end operations across all markets
• Aligning and leading local COOs to deliver consistently high standards
• Driving performance across fulfillment centres, supply chain, warehousing, last-mile delivery and customer operations
• Owning group-wide operational P&L performance and driving year-on-year improvements in productivity, efficiency and cost
• Establishing clear group-wide standards across safety, quality, reliability, customer satisfaction and operational performance
• Ensuring consistent execution and aligned KPIs across all markets
• Building scalable operations that support growth without compromising customer experience
• Ensuring new markets, fulfillment centres and operational capabilities launch on time and are ready to scale
• Partnering with the CEO Retail and the Executive Leadership Team on company strategy, growth and expansion
• Providing operational input into financial planning, budgeting and investment decisions
• Leading major transformation, automation and continuous-improvement initiatives
• Strengthening business continuity, risk management and regulatory compliance
• Building a culture of accountability, innovation, ownership and customer obsession
• Developing and inspiring senior operational leaders across countries and functions
• Strengthening leadership capability and employee engagement across operational teams

Success in this role will be visible through stronger operational P&L performance, consistent execution across markets, measurable improvements in productivity and cost, high levels of safety and customer satisfaction, and an operating model that can scale with Rohlik’s continued growth.