Senior Vendor Management (m/f/d)

• You hold a university degree in Business Administration, Supply Chain Management, Economics, or a related field, and bring 5+ years of experience in vendor management, procurement, or supplier relations
• BPO & Industry Know-How You have hands-on experience working with or within BPO providers, giving you a sharp understanding of how external service operations tick and what it takes to manage them effectively from the inside out
• Strategic & Commercial Mindset You think in partnerships, not just contracts, balancing long-term relationship value with sharp commercial awareness to negotiate SLAs, manage costs, and drive supplier performance without losing sight of the bigger picture
• Stakeholder & Communication Management You are a confident communicator who thrives at the intersection of multiple teams. You collaborate closely with internal CS hubs, Legal, and Procurement, aligning diverse stakeholders around shared goals. You communicate with clarity and impact in meetings, reports, and phone conversations, building rapport and resolving issues verbally day in, day out
• Analytical Thinking & Financial Acumen You have a strong grasp of numbers and are comfortable owning cost management processes end-to-end, including budget oversight, invoice approval workflows, and ensuring full traceability at every step. You question results critically and trust your analytical instincts to validate conclusions before acting on them

Additional Information

• You are proficient in Excel and confident across the MS Office suite, using these tools to track performance, model scenarios, and keep supplier data organized
• Willingness to Travel You are open to occasional business travel, whether visiting supplier sites, joining cross-location team meetings, or strengthening partnerships on the ground
• Languages You are fluent in English; German is a strong plus