Senior Technical Program Manager, Payments

The Community You Will Join:

Airbnb’s mission is to create a world where people can Belong Anywhere. As we grow to achieve that mission, we’re looking to add a technical, hands-on, and mission-driven Technical Program Manager (TPM) for the Payments team.

A person in this role will partner with our Payments organization to provide a cohesive set of technology offerings that enable everything related to moving money in Airbnb’s global marketplace - moving billions of dollars, in 191 countries, across 75 currencies, through a complex ecosystem of payments partners. Within Payments Tech, we have Payments Platform, Compliance & Operations, Payments Engineering Services, and Payments Data Engineering. These programs work together to deliver reliable systems that allow guests and Hosts to make and receive payments with clarity and ease. As our payments platform grows we’ll be adding new payment partners, global licenses, compliance and regulation controls, and building new payment experiences for our guests and hosts.

This role is deeply cross-organization, as projects will span across a wide surface area, and building positive relationships across a multitude of technical teams will be essential to the success of this leader. We are looking for candidates who share our passion for tackling complexity head-on while supporting and growing a world class team of Technical Program Managers. In addition to helping their team deliver predictable, consistent program execution, this leader should have a strong sense of ownership and ability to think and work strategically with a variety of stakeholders.

The Difference You Will Make:

TPMs at Airbnb work on a variety of complex projects/ programs that touch multiple services, functions and teams, and hence are required to keep the big picture in focus while being

able to dive into the details, working through unique challenges we face daily. They're good at building relationships, motivating others with vision, and persuading with data. It is a highly leveraged role that aims to improve the quality and velocity of work across cross-functional teams by acting as a “force multiplier”. This includes managing project schedules, identifying risks, discussing the technical trade-offs with engineers, and maintaining clear communications across multiple stakeholder groups across the organization. In short, they get things done by bringing clarity out of chaos, diving into the details, and communicating clearly and in a timely manner.

A Typical Day

• Develop program scope and objectives, collaborate with all relevant stakeholders, ensure technical feasibility and drive projects end-to-end.
• Align on staffing, priorities and technical dependencies within Hosting and cross-functional teams like Trust, Payments, Infra & Product both in terms of quarterly planning, and managing ongoing risk escalation/ mitigation.
• Manage Technical Design diligence process for large programs, track technical dependencies, scheduling reviews and pre-reviews, engaging the right stakeholders across teams, and managing meeting quality and efficiency.
• Manage effective communications to leadership and across teams on key decisions, status, and risks to ensure accountability and timeline management.
• Understand best practices, drive for process improvements, and find new ways of operating, with a focus on simplification and productivity.
• Drive org-wide and company-wide technical initiatives as we evolve our technical stack to scale for the next decade
• Provide visibility into key performance indicators so leaders are aware of risks and opportunities.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$179,000—$210,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.