Senior Technical Business Analyst - Operations & Automation

The opportunity

You'll join a small, high-impact Operations team, reporting directly to our COO Nicolas. Your job is to make our commercial machine run smoother and faster: owning CRM workflows, building automations, and connecting a growing stack of tools across multiple departments (Sales, Customer Support, Finance, Marketing, …).

You won't be writing product code. You'll be architecting the operational backbone of a scaling company and you'll own what you build, from design to documentation to ongoing maintenance.

What you will be doing

• CRM (Zoho CRM): Design, build and maintain workflows end to end (forms, assignment logic, widgets, lead scoring,…) designed to increase our 100+ sales force impact in terms of deals closed.
• Automation & integration (n8n): Build and maintain webhook-driven workflows connecting our entire tech stack (Zoho CRM, Intercom, Zoho Billing, Zoho Sign, Brevo, Airtable, BambooHR, …). Handle data sync, event triggers, and error handling at scale.
• Data operations: Run mass data clean-ups, enrich records via APIs, normalize fields, and safeguard data integrity across systems.
• Solution design & stakeholder support: Translate business needs from the COO and department leads into reliable, automated operational flows. Be one of our go-to team members for cross-departmental technical needs - and see your solutions through to adoption.

What you need to have

• 3-6 years in a Revenue Operations, Sales Operations, Business Operations, or Technical Business Analyst role, ideally at a SaaS or tech company.
• Deep hands-on experience with a major CRM (Zoho CRM ideally; Salesforce or HubSpot works if you're a fast learner).
• A proven track record building complex automations (n8n, Make, Zapier, or similar)
• Comfort working with APIs, webhooks, and JSON, plus working knowledge of JavaScript. You don't need to be a developer, but you think like one.
• Experience manipulating data at scale: mass updates, scripting, enrichment pipelines.
• A strong ownership mentality: you see a broken process and fix it before anyone asks.
• Clear communication with both technical and non-technical teams, and the ability to juggle multiple priorities.
• Fluency in English.