Senior Support Engineer – Enterprise at Nerdio | chakrie

Requirements

Additional Requirements

2+ years in a technical support, systems administration, or cloud infrastructure role.
Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
Experience administering Windows Server environments; Linux familiarity is a plus.
Proficiency in PowerShell for automation, scripting, and system configuration tasks.
Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.
Prior experience with the Nerdio platform (NME or NMM) is a significant advantage.
Broader Microsoft cloud experience across Azure infrastructure, Intune device management, and Microsoft 365 services.
Knowledge of Active Directory, Group Policy, and identity management concepts.
Experience with Zendesk or comparable ITSM ticketing platforms.
Familiarity with the ITIL framework and service management best practices.
Microsoft Azure certifications (e.g., AZ-104 Azure Administrator, AZ-140 Azure Virtual Desktop Specialty, AZ-800/801 Windows Server Hybrid, or MD-102 Endpoint Administrator).
Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory (Azure AD, Azure AD DS, AD DS) to resolve complex issues across customer environments.
Work cross-functionally with internal engineering and product teams to escalate, reproduce, and drive resolution of advanced platform issues.
Maintain current knowledge of Nerdio platform capabilities and Microsoft cloud technologies to advise customers accurately and confidently.
Build strong working relationships with IT administrators and technical stakeholders, communicating clearly and professionally throughout every engagement.
Deliver product guidance and technical walkthroughs that help customers maximize the value of their Nerdio deployment.

Responsibilities

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Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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Senior Support Engineer – Enterprise

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Requirements

Additional Requirements

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Summary

Requirements

Additional Requirements

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