Senior Site Reliability Engineer - Monitoring and Anomaly Detection (Monetization)

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The Observability, Monitoring, and Integrations team sits within GitLab's Monetization section and owns end-to-end observability, monitoring, and detection across the systems that power how customers buy and use GitLab. As a Backend Engineer on the Fulfillment Workflow Monitoring (Catch All) team, you'll build and operate telemetry, detection, and reconciliation tooling that identifies billing, data, and event anomalies across CustomersDot, Salesforce, and Zuora before they affect revenue or the customer experience.

This is a greenfield team, and you'll help build it from the ground up. You'll shape its operating rhythm, incident handling model, and quality bar while using telemetry, artificial intelligence, and machine learning to proactively detect and resolve issues. Because Monetization changes can directly affect revenue and often involve confidential or financial information, you'll use strong judgment, careful rollout practices, and a high bar for reliability. We're opening this role at the Senior Software Engineer and Staff Software Engineer levels.

• Automated billing anomaly detection for event drops, abuse spikes, and transactional discrepancies
• End-to-end telemetry, tracing, and reconciliation across CustomersDot, Salesforce, Zuora, and usage and billing pipelines

About the team

You'll report to the Engineering Manager, Observability, Monitoring, and Integrations. Our team works asynchronously, with regular planning and retrospectives, and we jointly manage deployments, incident management, testing, and safe rollouts. For more on how Monetization works, see [Link: Monetization Sub-department Handbook].

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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