Senior Project Manager, Professional Services

We are seeking a highly motivated and seasoned Senior Project Manager to join our Professional Services team. In this role, you will lead the governance and end-to-end execution of complex, high-stakes migration and implementation projects for our most strategic customers. Serving as the primary bridge between sales, technical delivery teams, and executive stakeholders, you will ensure that sophisticated cybersecurity and networking solutions are delivered on time, within budget, and in alignment with agreed success criteria for minimal-disruption or zero-/low-downtime outcomes.

The ideal candidate has extensive experience in professional services, SaaS or cloud technology delivery, project management, and executive-level customer relationship management. We believe that putting our people first and fostering a creative, exciting, and stimulating environment is a prerequisite to achieving our commercial goals.

• Lead cross-functional teams of technical professionals, consultants, FDE’s, partners, vendors, and customer stakeholders to deliver complex consulting and multi-workstream implementation services in mission-critical enterprise environments.
• Own project governance across the full project lifecycle, including project charters, scope definition, success criteria, delivery plans, RAID management, stakeholder communications, change control, acceptance criteria, and closeout / lessons learned.
• Establish and maintain high-trust relationships with key customers, partners, and vendors to drive long-term satisfaction, adoption, and revenue growth.
• Ensure Professional Services engagements are delivered on time and within budget by actively managing project financials, resource forecasts, scope performance, timeline performance, change requests, and executive reporting.
• Develop, implement, and refine scalable methodologies, playbooks, templates, and best practices that improve the global efficiency and effectiveness of Professional Services delivery.
• Ensure a seamless and consultative sales-to-delivery transition by validating scope, assumptions, risks, dependencies, and customer success criteria before project kickoff.
• Proactively identify project risks, including zero- or low-downtime migrations, multi-vendor dependencies, resource constraints, scope changes, and customer operational impact, and implement mitigation strategies to protect customer outcomes.
• Transform raw project data into clear, data-driven insights and regular status narratives for internal and external leadership regarding project health, risks, decisions, financials, and resource utilization.
• Proactively leverage AI tools to optimize project workflows and technical delivery, serving as a force multiplier for project teams by streamlining administrative work, improving visibility, and increasing overall project productivity.
• Collaborate across Account Teams, Customer Engineers, Support, Product, Engineering, Professional Services leadership, and other internal stakeholders to resolve blockers, advocate for customer requirements, and maintain a unified one-team approach to delivery.