Senior Product Quality Analyst - AI Voice

• You have experience in product quality, evaluation, data curation or a closely related field where human judgment is used to assess model or product performance.
• You know how to independently define evaluation criteria and turn subjective qualities into clear, repeatable rubrics.
• You are comfortable designing and running both qualitative and MOS-style evaluations and synthesizing the results into actionable insights.
• You have an understanding of voice or audio quality, including qualities such as naturalness, pacing, tone, accent and pronunciation, or the ability to develop that expertise quickly.
• You have strong judgment and can maintain a consistent quality bar while balancing different product requirements, markets and stakeholder perspectives.
• You are comfortable working autonomously, identifying what needs to be evaluated and establishing the processes and cadence to make that evaluation useful over time.
• You communicate clearly across creative, technical and product teams and can act as a reliable point of contact for internal partners and external vendors.
• You are curious about generative AI, speech technology and the evolving AI voice landscape and can translate changes in the industry into meaningful benchmarks for Spotify.

Where You'll Be

• This role is based in New York or Los Angeles.
• We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home.

The United States base range for this position is $114,486–$163,552 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.