Senior Product Operations Manager (m/f/d)

• with sensitivity to regional variation across a large footprint (70 countries, in this case).

• — Own the platform-wide program ensuring the platform meets country-specific regulatory and functional requirements (e.g., GDPR and other regional regulations) consistently as we scale globally.
• Centralize consent management — Lead the program to consolidate consent management (data processing, marketing, cookie consent, etc.) into a single, consistent framework across the platform, replacing fragmented per-product implementations.
• Build the platform back office for technical support.
• 6+ years of product management experience, including experience in platform or delivery-focused roles.
• Proven ability to work across multiple teams and stakeholders to drive decisions quickly, especially in ambiguous or contested situations.
• Strong operational rigor — comfortable running ceremonies, triage processes, and cross-team workflows, alongside running longer-running platform programs and owning a live product.
• Experience working closely with engineering on troubleshooting and delivery issues; technical fluency is important.
• Experience in a platform or infrastructure product role at a multi-market or global company.
• Background working with legal/compliance teams on regulatory rollouts, especially consent management programs.
• Experience setting up or scaling incident management, bug triage, or internal support tooling.
• Experience with franchise, partner, or multi-tenant portal products specifically.

Why You Should Join

Most internal-facing delivery roles are pure coordination — you keep other people's things moving and own nothing yourself. This one comes with real roadmap and experience decisions for making a platform product portfolio truly global. Sitting across all the GPMs gives you genuine organizational leverage and visibility into the whole product landscape, which builds the kind of cross-functional credibility that prepares you for future leadership roles. You'll also get to build things properly rather than patch them: centralized consent management is greenfield, replacing fragmented per-product implementations that most people inherit and spend years apologizing for.

At Berlitz, connecting people across languages and cultures is at the heart of what we do. Our global workplace reflects the diverse world we serve, bringing together different backgrounds, experiences and perspectives. We create an inclusive environment where everyone has an equal opportunity to belong, contribute and grow.

Ready to shape what’s next? Join us and help build the future with us.

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• with the ability to influence senior stakeholders (including GPMs) without direct authority.
• A bias toward action and strong prioritization instincts in a fast-moving, cross-cutting role.