Senior Operations Manager (f/m/d)

ALEMI is looking for a Senior Operations Manager to take end-to-end ownership of our operational backbone — from forecasting and production orders to inbound logistics, stock, and cost control. You'll be the person who keeps product moving reliably from our production partners to our warehouse and stores, while building the processes and KPI discipline that let us scale.

• Forecasting & product launches — Own demand forecasting and order management with our production partners, and drive new products from setup through to launch-ready operational data in the relevant systems
• Inbound logistics & stock — Plan cost-efficient, timely inbound transportation and manage stock levels across warehouse and our stores to hit availability targets and avoid out-of-stock situations
• Process oversight & automation — Oversee core fulfillment, returns, and other after sale processes and continuously drive automation and quality improvements
• Cost management & KPI reporting — Monitor logistics costs against plan, validate invoices, and own the operations KPI reporting (GetKLAR)
• Strategic partnership — Act as the key operational partner across Product, Customer Service, Finance, and external partners, continuously improving warehouse and logistics processes
• Project management — Lead cross-team projects to continuously improve the operations set-up
• Packaging — Ensure reliable packaging material supply across our partners and locations

Your profile

• Several years of experience in operations, supply chain, or logistics management, ideally in fashion, e-commerce, or retail
• Track record of owning a function end-to-end, incl. inventory planning, demand forecasting, and cost/KPI frameworks
• Strong affinity for AI and automation tools, with a genuine drive to make processes more efficient
• Vision and clear understanding of what a state of the art operations set-up and process looks like
• A true hands-on mentality — as comfortable executing as designing the process
• Confident managing external partners and aligning cross-functional teams
• Comfortable with e-commerce and operations tools, e.g. Shopify, Claude, Notion
• Structured, detail-oriented, and ownership-driven working style
• Fluent in English and German; Italian is a plus
• Full-time (100%), based in or around Munich (office option in Munich), but remote-first way of working