Senior Manager, Order to Cash — AI Products & Cloud Partnerships

We are seeking a Senior Manager to build and scale Order to Cash across OpenAI’s API and ChatGPT businesses, cloud marketplaces, and strategic partnership channels. This role will own end-to-end Order Management and Billing operations across API and ChatGPT while leading OTC readiness and execution for AWS Marketplace, Google Cloud Marketplace, Oracle Cloud Marketplace, GovCloud, and future partner channels. The role will also own the end-to-end Order Management and Billing close, setting the close calendar, readiness standards, review and sign-off expectations, while leading the team responsible for execution.

You will oversee the Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions, spanning commercial readiness, order intake, provisioning, usage and transaction data, pricing validation, invoicing, credits, settlements, and product and partner reporting. Your work will ensure transactions are accurate, timely, complete, and supported by audit-ready controls.

This is a leadership role that combines strategic ownership, cross-functional leadership, and hands-on operational execution. You will define the target operating model, lead first-of-kind launches, shape product and systems roadmaps, and oversee the resolution of complex contract modifications, non-standard pricing, usage disputes, reconciliation breaks, settlement variances, and customer- or partner-impacting escalations.

You will collaborate with teams across Finance, GTM, Product, Engineering, Legal, Tax, Revenue Systems, and Partner Operations, as well as external marketplace stakeholders. Your work will help create the operational foundation OpenAI needs to scale API, ChatGPT, cloud marketplaces, and new monetization channels globally.

This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own the strategy and end-to-end operating performance across OpenAI’s API and ChatGPT businesses, strategic cloud marketplaces, and partner channels, establishing a consistent operating model that scales across products and relationships.
• Lead the end-to-end Order Management and Billing lifecycle across API, ChatGPT, marketplace, and partner transactions, including private offers, order intake, provisioning, usage or transaction ingestion, pricing and discount validation, invoicing, credits, settlements, and reporting.
• Design source-to-settlement reconciliation, completeness, and exception-management frameworks across orders, entitlements, usage, pricing, invoices, marketplace reports, settlements, and financial systems.
• Own FTE and BPO operating performance across service levels, capacity, quality, controls, close readiness, and escalations; use performance data to strengthen accountability, coaching, and independent execution.
• Serve as the accountable DRI for the end-to-end Order Management and Billing close across API, ChatGPT, and Cloud Partnerships, setting the close calendar and readiness criteria and ensuring the team delivers timely execution, reconciliations, review, issue resolution, and sign-off. Partner with Revenue Accounting and Technical Revenue Accounting on contract review, usage validation, invoice verification, revenue recognition requirements, and post-close improvements.
• Build and lead a high-performing organization across API, ChatGPT, and Cloud Partnerships, developing leaders and establishing the accountability, operating discipline, and organizational capacity required to scale globally.
• Serve as the senior escalation point for Order Management and Billing issues, assessing financial and customer impact, coordinating resolution, identifying root causes, and ensuring durable corrective actions.
• Establish scalable controls, approval paths, segregation of duties, audit evidence, and documentation that protect financial integrity while supporting a strong customer and partner experience.
• Influence Product, Engineering, Revenue Systems, Finance Systems, GTM, Legal, Tax, Deal Desk, and Partner Operations roadmaps so API, ChatGPT, marketplace, and partner requirements are addressed upstream and scale with the business.
• Define operational metrics and executive reporting for billing accuracy, automation, cycle time, backlog, service levels, exceptions, settlements, close readiness and timeliness, partner escalations, BPO quality, control performance, and throughput; use insights to prioritize improvements and drive accountability.
• Build durable operating mechanisms—including governance forums, clear ownership models, service levels, standard operating procedures, playbooks, training, capacity plans, quality controls, and escalation paths—and govern repeatable execution through shared-services or external delivery teams.
• Lead the process, systems, AI, and automation roadmap across API, ChatGPT, and cloud marketplace Order Management and Billing, increasing touchless processing, reducing manual work and rework, and identifying discrepancies before they create revenue, customer, partner, or close impact.