Senior Manager, Infrastructure Operations and Compliance

An experienced infrastructure operations leader. You have managed engineering teams responsible for large-scale, globally distributed physical or network infrastructure. You know how to hold a team accountable to 24x7 operational standards while also driving longer-horizon strategic work. You don't lose sight of the incident queue while building the roadmap.

Comfortable at the compliance/operations intersection. You don't need to be a GRC expert, but you understand why physical access controls matter for SOC 2 and FedRAMP, why the decommissioning chain of custody is an audit control, and why a missed quarterly access review has real consequences. You approach compliance not as overhead but as a non-negotiable quality dimension of operational work.

You ensure the teams you're inheriting are operationally capable but structurally manual. You see automation as a force multiplier and have a track record of reducing operational toil through process design, tooling investment, and thoughtful prioritization, not just through headcount.

A strong people leader with a coaching instinct. You manage managers. You know how to develop them, set clear expectations, give direct feedback, and create the conditions for high-performing teams. You build trust across functions and are comfortable representing your organization at the executive level.

Energized by global complexity. Your teams operate across APAC, EMEA, and NASA time zones, spanning hundreds of vendors, data center providers, and regulatory jurisdictions. You thrive in this environment rather than being overwhelmed by it.

Required Experience

• 7+ years in infrastructure operations, data center operations, network operations, or a closely related field, with at least 3 years in a people management role
• Demonstrated experience managing managers and holding multiple teams accountable to operational SLAs simultaneously
• Direct experience with physical data center operations including hardware lifecycle management, decommissioning, colocation vendor management, or break-fix operations
• Familiarity with compliance frameworks relevant to physical infrastructure: SOC 2, ISO 27001, FedRAMP, or equivalent — at an operational (not auditor) level
• Strong program management instincts: comfortable running complex, multi-workstream initiatives with dependencies across teams, vendors, and time zones
• Proven track record of driving operational efficiency through process redesign or automation adoption
• Excellent written and verbal communication; able to translate technical operational details into executive-level reporting and vice versa
• Experience managing 24x7 on-call operations teams, including PagerDuty or equivalent tooling and incident escalation frameworks
• Familiarity with network infrastructure concepts (circuit management, cross-connect decommissioning, network operations)
• Experience with physical access control systems, access control list management, or vendor portal administration at scale
• Knowledge of ITAD (IT Asset Disposition) vendor management and compliance requirements for secure destruction
• Background in a rapidly scaling, global infrastructure environment (hyperscaler, cloud provider, major CDN, or similar)
• Experience driving SSO or identity federation projects across large third-party vendor ecosystems
• Familiarity with Jira-based operational workflows, Netbox or similar DCIM tools, and Confluence-based documentation practices

Reporting Structure

This role reports to the Director, Infrastructure Operations (AMER) and is part of the broader Infrastructure Operations leadership team.