Senior Manager - Customer Retention

• 10+ years of marketing experience, including 5+ years in customer retention or subscriber Marketing lead role
• 5+ years of management experience (any team size)
• Experience in DTC / B2C
• Typically, a bachelor’s degree or global equivalent in related discipline
• Quantifiable track record of moving a primary retention and/or LTV metric at scale
• Demonstrated analytical rigor — a track record of turning cohort, segmentation, or health-scoring data into prioritized retention actions
• Strong knowledge and experience with CRM platforms (ie, Hubspot, Salesforce), including segmentation, automation and personalization
• Strong analytical, communication and organizational skills
• Outstanding presentation and public speaking skills
• Outstanding independent decision making, analysis and problem-solving skills
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Ability to communicate effectively with senior management and key stakeholders

What will set you apart:

• Fluency in subscription mechanics
• Master's degree or global equivalent

The posted range for this position is $150,000-$175,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you’ll gain as a #TeamSchein member

• A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in North Dakota, Rhode Island, Vermont, Delaware, Hawaii, Puerto Rico and other US territories.

Originally posted on Himalayas