Senior Machine Learning Engineer, Customer Support Engineering at Airbnb | chakrie

Requirements

PhD or Master's degree w/ 6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field — or equivalent industry experience
Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
Experience building Agentic AI systems — including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites
as agreed to with your manager. While the position is Remote Eligible
you must live in a state where Airbnb
Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving
so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity
your recruiter will inform you what states you are eligible to work from.

Responsibilities

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Skills & expertise

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Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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