Senior Logistics Analyst, Outbound

Carrier Management & Accountability

• Own day-to-day and strategic relationships with last mile and middle mile carriers across the Canadian network
• Hold carriers accountable to agreed KPIs, with a focus on On-Time Performance (OTP) and Contactless Completion (CC) error rates
• Lead regular business reviews, issue escalations, and corrective action plans with carrier partners

Onboarding & Network Expansion

• Lead end-to-end onboarding of new carrier partners, including operational setup, system integration, and readiness validation
• Identify network gaps and proactively source, evaluate, and onboard partners to fill them

Cost Strategy & Optimization

• Own carrier cost performance across the network; develop and execute a roadmap to continuously reduce cost per shipment without compromising service quality
• Lead rate negotiations and contract renewals; benchmark carrier pricing against market and identify savings opportunities
• Partner with Finance and Analytics to model cost scenarios and quantify the impact of network changes

Quality & Continuous Improvement

• Monitor OTP, CC errors, and other service metrics; identify root causes and drive resolution with carriers
• Develop and maintain scorecards and reporting frameworks that create transparency and drive accountability
• Champion a culture of continuous improvement across the carrier base

Network Strategy

• Contribute to the long-term logistics network strategy for Canada, including carrier diversification, regional coverage, and resilience planning
• Translate business growth plans into network requirements; proactively adjust carrier mix and capacity to stay ahead of demand

Cross-functional Collaboration

• Partner with Systems, Analytics, Customer Experience, and Operations teams to align carrier performance with broader business goals
• Act as the voice of the carrier network internally, surfacing risks, opportunities, and trade-offs to leadership
• All other duties, as assigned