Senior IT Consultant and Lead, Client Experience

• Must be legally permitted to work in Canada.
• Hold a valid Driver’s License and vehicle.
• Proficient English (written/verbal) communication in a business setting.

IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Originally posted on Himalayas

• 5+ years of IT Consulting experience.
• Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) & Azure.
• Experience with deployment, management, and maintenance of Windows Server and Active Directory environments.
• Experience with deployment, management, and maintenance of storage and virtualization infrastructure solutions.
• Experience with deployment, management, and maintenance of backup solutions encompassing files, databases, servers, and hosts.
• Experience supporting both traditional, cloud, and network infrastructure.
• Experience offering tailored recommendations and strategic guidance.
• Passion for continuing education a must.
• Ability to distill complex technical concepts into benefits that both customers and salespeople can understand.
• Solid foundational knowledge in relevant technologies & subject areas.
• Show curiosity and willingness to learn new tools & methods.
• Seek feedback, reflect on performance, and apply learnings appropriately.
• Pass certification exams and complete training as appropriate to demonstrate skillset to clients and foster strong vendor relationships.
• Communicate in an open, helpful manner and build relationships across the organization.
• Ability to work with a range of technical staff and cross-functional teams.
• Foster a collaborative work environment and culture.
• Challenge the status quo.
• Take personal accountability and provide end-to-end ownership of a solution or obstacle.
• Be willing to put in the effort when it really counts.
• Create accurate and effective documentation and develop standards.
• Provide context to new team members who have questions about process or clients.
• Engage with team and demonstrate commitment to alignment with the organizational mission and values.
• Ability to travel occasionally for business purposes.
• Other duties as required, such as the timely completion of expense reports and timesheets.