Senior Help Desk Analyst

• Bachelor degree or diploma in IT, Computer Science, Math or Engineering or equivalent experience
• 4+ years - Application Help Desk Analyst experience working with external stakeholders and providing assistance, troubleshooting and training for large-scale enterprise applications
• 4+ years - user identity verification processes and maintaining user IDs, passwords and account permission levels for business applications
• 4+ years - Help Desk software such as BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest or HEAT
• 4+ years - working directly with clients and coordinating with external stakeholders and internal business areas to ensure communications are relayed to all parties
• 4+ years - supporting multiple applications for various stakeholders simultaneously
• 4+ years - Microsoft Office tool suites
• 1+ years - developing and delivering user manuals and training materials
• 1+ years - documenting user requirements, business processes and workflows
• 1+ years - planning, performing and monitoring User Acceptance Testing
• 1+ years - end user operational system support including data collection, data editing, data validation and data conversion within enterprise systems containing user information
• 1+ years - supporting web-based systems with knowledge of various internet browsers including Internet Explorer, Google Chrome, Edge, Firefox and Safari
• 1+ years - design, development, implementation, integration and support of Microsoft SharePoint 2005 and higher

Originally posted on Himalayas