Purpose of the Position:
Sr. Executive - CSRM (Product Unit) is responsible for communicating with the clients to find out difficulties and their respective solutions, keeping up-to-date information of business house, govt. office and individual customer. She is also responsible to handle inbound and outbound calls/messages and respond to customers in efficient & timely manner and compile a comprehensive client database. In addition, she needs to follow up all the leads generated from various sources to convert them into positive leads.
Major Duties and Tasks:
1. Provide Services for Current Clients:
- Communicate with the clients to find out the problems and difficulties they are facing during the purchase.
- Explore potential solutions for identified problems to address challenges and improve overall effectiveness.
- Handle inbound and outbound calls/messages to encourage customers to refer us to others.
- Keep up-to-date information on the name, address, contact no. of different govt. offices, business houses & other agencies which are closely associated with the company's business to facilitate sales process and business growth.
- Maintain update information of clients (name, address, T&T and cell no., e-mail account) to communicate for generating new sales.
- Respond to customer requirements through e-mail as per direction of the concerned official.
2. Lead Management:
- Compile a comprehensive client database to streamline communication.
- Sort clients by sectors and regions for better-targeted communication and customized services
- Make phone calls daily to generate SQL from MQL.
- Explain products or services and prices, answer questions from customers to achieve the considerable satisfaction rating from prospective clients.
- Distribute the SQL leads to the sales person appropriately to achieve the sales target.
