Senior Executive /Executive (IT)

Job Context:

We are looking for an experienced and proactive Senior Executive / Executive – IT to manage our organization`s daily IT operations, maintain core network infrastructure, ensure system security, and provide high-level technical support. The ideal candidate will be hands-on with system administration, hardware/software troubleshooting, and managing enterprise IT assets.

Job Location: Head Office, Dhaka

Job Responsibilities:

• IT Infrastructure & Administration: Install, configure, optimize, and maintain company workstations, servers, network equipment (routers, switches, firewalls), and peripheral devices.
• Network & Security Management: Monitor local area networks (LAN/WAN), Wi-Fi setups, VPNs, and enforce cybersecurity practices including access controls, backups, and firewall security.
• ERP & Software Support: Support daily operations of enterprise applications (ERP, CRM, DBMS) and coordinate with vendors or development teams for troubleshooting.
• Technical Support: Act as an escalation point for complex technical issues, software glitches, system errors, and hardware repairs across departments.
• Asset & License Management: Maintain accurate IT inventory lists (laptops, desktops, accessories, soft licenses), manage vendor warranties, and oversee IT procurement.
• Backup & Disaster Recovery: Implement scheduled data backup solutions and ensure disaster recovery procedures are functioning properly.
• User Onboarding: Manage user account setup, hardware allocation, access rights, and offboarding procedures for employees.
• Provide IT support for desktops, laptops, printers, scanners, IP phones, and other peripherals.
• Install, configure, troubleshoot, and maintain Windows operating systems and business applications.
• Administer Microsoft 365 services, Azure portal, including Outlook, Teams, OneDrive, SharePoint, and user account management.