Senior Executive (Customer Service)- Air Freight

Manage customer communication and ensure timely responses to queries and requests.

Share air freight rates and coordinate booking requirements with customers, shippers, and buying houses.

Collect and verify shipment details and required documentation.

Coordinate with vendors for customs clearance, shipment collection, and documentation updates.

Provide booking and clearance instructions to the Air Operations team.

Monitor shipment progress and follow up to ensure timely execution and delivery.

Coordinate with internal teams, airlines, vendors, and customers to ensure smooth operations.

Maintain professional customer service and resolve operational issues effectively.

Ensure accuracy, timely completion, and proper documentation of assigned tasks.

Perform other duties assigned by management.