Senior Director, Client Experience

• Rapid-growth agency experience (required): You have been part of a digital marketing agency that grew rapidly, ideally from roughly $15 million to $30 million or more in annual revenue, and you understand what that growth does to a client-facing team and how to lead through it.
• SEO and digital marketing background (required): You have worked in SEO-led digital marketing and are fluent in paid ads, content, web, and local search as part of an integrated offering. You can hold your own in a strategy conversation with a client or an SEO director.
• Local professional services clients (required): Your client experience has been with local professional services businesses. Direct experience with legal, dental, medical, or veterinary clients is a strong plus.
• Proven leadership (required): You have led leaders. You have managed managers or directors, built teams, set KPIs, held people accountable, and developed people into bigger roles. Ten or more years in client-facing roles with at least five in leadership is typical.
• Retention track record: You have owned retention numbers for a book of business and can talk specifically about how you moved them.
• Analytical, hands-on with systems, and tech-forward: You live in the data and you are an early adopter. You are comfortable with CRMs (HubSpot preferred), conversation intelligence such as Zoom Revenue Accelerator, AI tools like Claude, low-code platforms like Replit, call tracking, and project management tools, and you use them to inspect and improve rather than just report.
• Exceptional communicator: You write and speak clearly, coach others to do the same, and can deliver a hard message to a client or a teammate with directness and care.
• Ownership mindset: You are proactive, solutions-focused, and comfortable owning outcomes. You bring answers, not just questions.

Location

This position is fully remote and we are only hiring candidates located in the following states:

• Alabama
• California
• Colorado
• Florida
• Iowa
• Indiana
• North Carolina
• New Jersey
• Nevada
• New York
• Maryland
• South Carolina
• Texas
• Utah
• Virginia
• Washington