Senior Director, Celonis Services EMEA Center of Excellence

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

As Senior Director, Celonis Services for our EMEA Center of Excellence, you will lead the Madrid CoE as the engine of AI-augmented delivery and the home of deep technical, product, and AI expertise across Celonis Services EMEA/JAPAC. This role is part of the EMEA/JAPAC Services leadership team, reporting to the SVP Services, EMEA/JAPAC.

This is a deliberately broad role: you will lead both the innovation side of the CoE — AI-led delivery, new product rollout, reusable assets — and its delivery operations side — capacity, utilisation, and delivery excellence — through your leaders and managers. Comfort operating across that full range is essential and you will need to demonstrate a combination of strategic long-term thinking and practical operational execution on a daily basis.

You will lead the CoE Managers as well as a group of Principal Deployment Engineers and Deployment Architects, and, through them, a team of thirty+ Deployment Engineers and Deployment Architects that support our business across EMEA/JAPAC.

The CoE is the center of AI-augmented delivery, product innovation, new product rollout, technical domain ownership and supporting business domain knowledge to the field. Partnering with our Bangalore CoE, regional services leaders, and Global Programs, you will run one aligned CoE strategy and scale Madrid as an organization that generates and measures reusable assets and holds our deepest product, platform, and AI expertise.

About Us:

Celonis is the trusted platform to industrialize Enterprise AI, empowering organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand — turning AI’s operational blind spots into operational clarity. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

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