These are the typical requirements for this role. Check the original posting for the employer's exact criteria.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Help merchants get more from their partnership with Wolt and Deliveroo.
Reporting to the EMEA B2B Content Team Lead, you will own merchant content programmes across both brands, with a particular focus on helping existing merchants improve their operations, discover opportunities and grow their businesses.
You will identify the merchant problems worth addressing, develop the content strategy and lead delivery with colleagues across Marketing, Commercial, Operations and Product. You will also write and edit the content yourself, combining strong editorial judgement with clear ownership of performance.
Your core portfolio will include merchant editorial content, customer stories, thought leadership and campaigns that support merchant success. This is a senior individual contributor role with responsibility for setting priorities, leading programmes and demonstrating their impact.
What you will own
How you will work
You will partner with Growth on website and acquisition content, with GTM on priority launches and with CRM on merchant communications. Those teams own their respective strategies and channel execution; you will own the agreed content programme and its contribution.
Within Content, you will collaborate with the owners of merchant education, Ads & Promos, Commerce Platform and social. The Team Lead will continue to lead priority event content during the transition; you may develop stories or campaigns from those events where they support your portfolio.
What success looks like
You will be accountable for three areas, with targets agreed once baselines and tracking are established:
You will report what is working, what is not and what you recommend changing. Wider retention and growth outcomes will be shared with the teams responsible for them.
What you will bring
Other benefits are as per company policy.
Work at office
Full time
London, England
Applications for this job are handled on the company's own website.
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