- Demonstrated hands-on experience using Comsense in a commercial door, frame, hardware, or architectural openings environment.
- Deep working knowledge of at least one of the following functional areas:
- Estimating
- Engineering or Detailing
- Order Processing
- Project Management
- Procurement or Purchasing
- Warehouse or Inventory Operations
- Accounting or Finance
- Experience supporting large, complex, or multi-phase commercial
- Understanding of how information moves between functional teams during the project
- Experience training, mentoring, onboarding, or providing functional guidance to
- Ability to identify and resolve workflow, data, and system-related
- Ability to translate technical processes into clear and repeatable
- Strong written and verbal communication
- Strong organizational skills and attention to data
- Ability and willingness to travel regularly to UDHG
Expertise across every Comsense module is not required. Candidates with substantial Comsense experience in one or more functional areas are encouraged to apply.
- Experience supporting projects from initial estimate or project setup through completion and
- Experience as a senior estimator, detailer, project engineer, project manager, buyer, warehouse leader, inventory specialist, project accountant, accounting manager, or comparable functional
- Experience providing structured instruction through classroom, virtual, or hands-on
- Experience supporting multiple branches, divisions, or operating
- Experience with process standardization, ERP implementation, acquisition integration, or system
- Experience developing standard operating procedures, job aids, video demonstrations, or other employee learning materials.
- Experience using Microsoft Teams, SharePoint, learning management systems, or screen-recording
- Door and Hardware Institute certification or related industry
- Experience with Bluebeam and Microsoft Office
Regular travel to UDHG locations is required. Travel will support employee onboarding, classroom instruction, desk-side coaching, process reviews, implementation activities, project assistance, and operational follow-up. The amount and frequency of travel may vary based on business priorities.
Work Environment
This position is a remote-based role and will primarily perform work from a home office environment, including participation in virtual meetings, training sessions, project meetings, and other remote collaboration activities.
The position requires travel, as needed, to Unified Door and Hardware Group worksites and other business locations to support the ComSense ERP implementation, training, process validation, and related project activities. During onsite visits, the employee may work in office, warehouse, fabrication, and operational environments and must comply with all applicable site-specific safety requirements, policies, and procedures.
- Serve as a subject-matter resource within one or more assigned Comsense functional
- Apply hands-on Comsense knowledge to support commercial door, frame, and hardware
- Help employees understand how transactions within their function affect downstream
- Research system and workflow questions and provide practical guidance based on project and operational
- Maintain current knowledge of Comsense Enterprise and applicable Opening Suite functionality within the assigned area.
- Build broader knowledge of connected Comsense functions through collaboration and cross-
- Support large, complex, or high-priority projects when additional functional expertise is
- Develop and deliver structured Comsense onboarding for new employees within the assigned functional
- Provide role-specific instruction for estimators, detailers, project managers, purchasing employees, warehouse teams, accounting employees, and other Comsense users.
- Conduct live instruction through virtual sessions, classroom settings, individual support, and hands-on desk-side coaching.
- Translate Comsense functionality and system requirements into clear, repeatable UDHG
- Adjust instruction based on the employee’s role, experience, responsibilities, and level of system
- Provide follow-up support to help employees apply approved processes in their daily
- Partner with managers and designated super-users to reinforce consistent practices within their departments and locations.
- Participate in cross-functional learning sessions when a workflow affects multiple
- Curriculum Development and Knowledge Management
- Develop and maintain standard operating procedures, quick-reference guides, process maps, checklists, video demonstrations, and other Comsense learning materials.
- Create specialized learning paths based on job function and system
- Organize learning materials within approved company platforms, including SharePoint, learning management systems, or other internal knowledge repositories.
- Review training content regularly to ensure it reflects current UDHG procedures and Comsense
- Update internal materials following applicable Comsense releases, patches, configuration changes, or process updates.
- Work with functional leaders to validate the accuracy of training and process
- Maintain version control and consistent naming conventions for published learning
- Review how employees and locations use Comsense within the assigned functional
- Identify recurring user errors, incomplete transactions, process bottlenecks, data integrity concerns, and skill gaps.
- Partner with department leaders to develop targeted refresher sessions, corrective instruction, and advanced learning opportunities.
- Help establish clear and consistent workflows across UDHG
- Identify upstream issues that may affect project scope, costs, material requirements, schedules, purchasing, inventory, billing, margin, or financial reporting.
- Recommend practical improvements based on employee feedback, operational observations, and recurring support requests.
- Monitor adoption of approved processes and provide leadership with feedback regarding progress and additional support needs.
- Assist with user acceptance testing when new Comsense functionality, configurations, or workflows are introduced.
- Serve as an escalation resource for advanced Comsense questions within the assigned functional
- Help diagnose whether an issue is related to system functionality, process design, data accuracy, or user knowledge.
- Resolve questions when possible and coordinate with internal technical resources or Comsense support when additional assistance is required.
- Document recurring issues and their approved solutions for future
- Provide additional support during new location implementations, acquisitions, system changes, and other business initiatives involving Comsense.
- Escalate system, process, or data concerns that may create operational or financial
- Support the effective use of Comsense throughout applicable stages of the project
- Review project information for completeness, accuracy, and consistency within the assigned functional
- Help resolve workflow issues involving scope, material, purchasing, inventory, scheduling, billing, or
- Partner with Estimating, Engineering, Project Management, Procurement, Warehouse Operations, and Accounting to improve departmental handoffs.
- Help employees understand the business impact of their Comsense decisions and
- Commercial door, frame, and hardware knowledge
