Senior Collection Specialist Quality (m/w/d)

Are you ready to change the market?

PAIR Finance is reimagining debt collection: We've developed the most advanced AI technology in receivables management, fundamentally transforming the entire collections industry. Today, with over 260 employees, 600+ clients, and 10+ European entities, we're leading the way in AI-powered receivables management - delivering higher recovery rates while protecting our clients customer relationships.

You're responsible for the quality of our collection processes and teams. You develop trainings and document processes that enable your colleagues to deliver consistently high-quality work. Based on sample insights, you analyze gaps, identify improvement opportunities, and directly translate these into optimized trainings and processes. You're the bridge between operations and quality assurance - with a focus on measurable results and continuous improvement.

You work internationally with teams across different markets, expanding our documentation and training materials to new European markets.

Ready to join us? We'd love to see your application!

Our Values

At PAIR Finance, customer-centricity, transparency, and integrity are at the heart of everything we do - and every team member lives these values. We're also driven by innovation and the ambition to actively shape what we do. Do you see yourself reflected in these values? We'd love to meet you!

Our offer for you:

Work Environment

• Hybrid work model with 2-3 days on-site per week at our modern office in Berlin-Charlottenburg
• You'll work alongside professional colleagues and experts from over 30 nationalities
• Your colleagues will support you from day one with advice and practical help, ensuring a warm welcome
• Transparent feedback & annual development conversations, monthly all-hands meetings, and flat hierarchies

Our Interview Process:

• First online interview with Jasmin (Talent Acquisition Specialist): 30-45 minutes
• We get to know you, your motivation and background, and you'll get first insights into PAIR Finance and the role.
• Second online interview with Sandra (Team Lead Quality Collection): 60 minutes
• We'll dive deeper into your experience and the position. This is your chance to learn more about the tasks, challenges, and the team.

Third on-site interview with the entire team: 60 minutes

• We'll conduct a case study during this conversation. Please plan for approximately 1–2 hours of preparation time. We'll assess your functional knowledge, discuss collaboration with internal stakeholders and within the team.

Who is your contact person?

Your point of contact for this position is Jasmin Baldrich. If you have any questions, feel free to send us an email at

Learn more about PAIR Finance and our work environment on our website and career page.

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