Senior Business Performance Lead, Scheduling

You'll Get To...

• Define what good looks like. Own the KPI and metrics framework for Acuity, working across functions to determine which measures actually reflect business health and customer outcomes. Identify the segments and signals that matter, and drive the work to make them trackable.
• Own the business narrative. Be the authoritative voice on how Acuity is performing, across subscriber trends, revenue dynamics, and cohort behavior. Go beyond summarizing dashboards to explain what changed, why it matters, and what leadership should do about it.
• Drive decision-making at the leadership level. Produce the analyses and frameworks that inform weekly business reviews, QBR presentations, and monthly deep-dives for senior and executive stakeholders, working cross-functionally to bring together multiple dimensions into a set of recommendations. Determine what's worth highlighting and shape how it gets communicated.
• Connect product signals to business outcomes. Take what the data surfaces, including cohort trends, churn patterns, and post-cancellation behavior to translate it into a business narrative: who we're losing, why it matters, and whether someone else is gaining from it.
• Serve as the primary partner to Data and Insights. Be the connective tissue between the business and our analytics and data engineering teams. Drive them to prioritize the right tables, build the right views, and close the gaps between what we can track today and what we need to track tomorrow.
• Bring commercial intuition to the analysis. Acuity operates in a highly competitive scheduling and services market with real seasonality, price sensitivity, and cohort dynamics. Contextualize the numbers within how this business actually works, and surface the implications that others might miss. Drive the decisions that drive the business.

About Squarespace

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

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