Senior Business Operations Manager

• 10+ years of experience in business operations, strategic finance/FP&A, management consulting, strategy, or a related field.
• Bachelor’s degree from a 4-year accredited university.
• Experience owning an annual operating plan, capacity plan, or equivalent multi-quarter planning process for a large organization or function.
• Demonstrated experience building and owning complex operating or financial models (headcount, capacity, and cost) that senior leaders make decisions from.
• Experience owning a recurring executive business review cadence (e.g., MBR/QBR) end to end, including metric definitions, narrative, and follow-through.
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative.
• Strong analytical skills with the ability to independently source, interpret, and synthesize large and imperfect datasets to support decision-making, including familiarity with data tools (e.g., Tableau, Looker, SQL, Databricks) for self-serve analytics.
• Comfort and previous experience using AI tools for analysis, modeling, content generation, and workflow automation.
• Experience working cross-functionally and influencing senior stakeholders without direct authority.
• High degree of independence and intellectual curiosity: able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations.
• Experience in or with a customer support, technical support, or service delivery organization operating at scale across multiple sites and a vendor/BPO mix.
• Background in management consulting, investment banking, corporate strategy, or strategic finance at a high-growth technology company.
• Working knowledge of workforce management concepts — volume forecasting, AHT, shrinkage, occupancy, adherence, and capacity to serve.
• Hands-on experience applying AI and agentic tooling to planning, reporting, or operational workflows, and a point of view on where it does and does not belong.
• Track record of building operational programs, planning processes, or reporting systems from the ground up.
• Experience managing cost-to-serve levers and vendor spend, including cost tracking and governance for SaaS or AI usage.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.

Annual Base Salary

$119,000—$180,000 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.