Senior AI Specialist (Operations) (x/f/m)

• Redesign workflows rather than simply automating them: You analyze the most critical Operations and Customer Success workflows, break down time-consuming processes that require limited judgment, and transform them through the use of AI agents. You set clear objectives for autonomy and quality, and continuously develop them further.
• Build and operate AI agents as products: You develop and manage agents on platforms such as Dust or Claude. Each agent is deployed to production with a defined baseline and relevant metrics such as benefit, usage, and scalability.
• Knowledge and context management: You deliberately curate the context agents need, from templates to core data. The guiding principle is quality over quantity. You ensure that knowledge sources in Confluence, Drive, or Salesforce are always up to date and well structured.
• Evaluation and quality assurance: You define quality standards and establish evaluation routines to identify and address weaknesses such as hallucinations or prompt drift at an early stage. You continuously optimize prompts through systematic user feedback and A/B testing.
• CRM and data integration: You own the interfaces between CRM systems such as Salesforce and our AI platforms. You automate data flows and work closely with IT to unlock new, valuable data sources for our agents.
• Central interface and enablement: You translate business requirements into technical solutions and bring together stakeholders from Leadership, IT, and Product. You strengthen the team’s AI fluency in the areas of context, agent management, and evaluation.
• Impact and measurement: Rather than inventing new KPIs, you make the success of AI measurable using existing metrics such as time, quality, and cost, and use these insights to guide the next steps in scaling.

Your Profile

Since production-ready AI workflows and agent technologies are still relatively new, years of market experience are rare. We therefore deliberately prioritize potential over years of experience alone. What matters to us is your ability to learn quickly, your strong product mindset, and your judgment. If you are passionate about this field and bring the necessary skills, we would be delighted to hear from you, even if your profile does not perfectly cover every single aspect.