Senior AI Deployment Consultant

What's the opportunity?

It’s an exciting time at Intercom — especially within our Deployment Services team. We’re helping some of the world’s most innovative companies transform how they support their customers through AI-powered customer service.

As a Senior AI Deployment Consultant, you’ll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom’s platform — including our agent Fin. You’ll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations, but set a direction on how they measure their impact with AI.

You’ll partner with a dedicated team of engineers for complex technical work while managing the overall project strategy, timeline, and delivery. This is a perfect role for someone who thrives at the intersection of technology, customer success, and execution excellence.

What will I be doing?

• Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
• Define project scope, success criteria, and timelines that align with each customer’s unique goals and support model.
• Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
• Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
• Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
• Perform hands-on configuration of Intercom features — including automation, workflows, technical procedures and reporting — supported by our Forward Deployed Engineers for advanced integrations.
• Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
• Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
• Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
• Contribute to the evolution of our Deployment Services methodology, templates, and best practices.