Senior Account Executive – SMB

Company Description

Join the team redefining how the world experiences design.

Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

Canva is seeking a customer-focused Inbound Sales Specialist to join our growing team in Manila. As an Inside Sales Specialist, you will be responsible for engaging with potential customers who have expressed interest in Canva's products and services. You will leverage your sales expertise to understand their needs, demonstrate the value of Canva's solutions, and guide them through the purchasing process.

At the moment, this role is focused on:

• Respond promptly and professionally to inbound inquiries via phone, email, and chat from potential customers interested in Canva's products and services.
• Build rapport with prospects by actively listening to their needs, understanding their design challenges, and providing tailored solutions.
• Educate customers on the features, benefits, and value propositions of Canva's subscription plans and premium offerings.
• Conduct product demonstrations and presentations to showcase Canva's capabilities and help prospects envision how our platform can meet their design needs.
• Provide accurate pricing information, negotiate terms, and close sales transactions to achieve monthly and quarterly revenue targets.
• Maintain accurate records of customer interactions, sales activities, and pipeline management using a CRM software.
• Collaborate with cross-functional teams including Marketing, Customer Success, and Product Development to continuously improve sales processes and drive customer satisfaction.
• Stay updated on industry trends, competitor offerings, and market dynamics to effectively position Canva's products in the marketplace.

You're probably a match if:

• You have a proven track record of success in inbound sales, ideally within a technology, SaaS, or digital marketing environment.
• You excel in communicating complex concepts clearly and persuasively, with strong interpersonal skills that allow you to build meaningful relationships across diverse customer segments.
• You are self-motivated and results-driven, always striving to exceed sales targets and drive revenue growth.
• You are tech-savvy with proficiency in using CRM software (e.g., Salesforce) and other sales productivity tools [Gong, Outreach and Linkedin Navigator]
• You thrive in fast-paced, high-pressure environments, demonstrating adaptability and resilience in every challenge. Fluency in English is essential, and proficiency in additional languages is a plus.
• You are also open to working a flexible, shifting schedule based on business needs.

About the team

The Inside Sales team at Canva plays a key role in engaging potential business customers to drive sales and expand Canva’s presence within organizations. Their responsibilities include assessing and qualifying leads, engaging with prospects through various channels, and managing the sales process from initial contact to deal closure. They collaborate with teams such as Sales Enablement, Legal, and Customer Success, and assist customers with special requirements. Overall, the team is vital in converting leads into paying customers and ensuring a smooth and seamless sales experience.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Competitive salary with attractive commission structure and performance-based incentives.
• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.