Salesforce Business Analyst

• 3+ years of information technology or business analysis experience, including experience supporting at least one Salesforce implementation.
• 3+ years of experience gathering and documenting requirements, developing user stories and acceptance criteria, mapping business processes, and supporting backlog refinement.
• 3+ years of experience using Agile delivery tools, such as Jira or Trello, and Microsoft Office applications.
• Associate's degree
• Ability to obtain and maintain a federal Public Trust.
• U.S. citizenship is required.
• Must reside in and be authorized to work in the United States. All work must be performed within the United States.
• Bachelor’s degree in information technology, business, public administration, or a related field.
• Experience supporting federal government clients and enterprise modernization initiatives.
• Knowledge of federal grants management processes and the grants lifecycle.
• Familiarity with Salesforce Agentforce Public Sector and configuration-first implementation approaches.
• Salesforce Business Analyst or Administrator certification, or meaningful Salesforce Trailhead achievement.
• Experience supporting federal security, privacy, accessibility, records management, and ATO requirements.
• Experience with data mapping, migration, reconciliation, and integrations between Salesforce and external systems.
• Familiarity with human-centered design, user acceptance testing, and organizational change management.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at . Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

• Highly effective analytical and problem-solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.
• Organized, detail-oriented and able to prioritize and multitask.
• Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact for assistance.
• ICF is a global advisory and technology services provider
• but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges
• and shape the future.
• We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together
• our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information
• please read our EEOpolicy.
• We will consider for employment qualified applicants with arrest and conviction records.
• and individuals withsincerely heldreligious beliefs
• in all phases of the application and employment process. To requestan accommodation
• please email and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.
• Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.