Sales Operations Lead

The Community You Will Join:

Every day, Airbnb hosts offer unique stays that make it possible for guests to connect with communities in a more authentic way. These offerings are the core of what makes Airbnb special, creating connections and unforgettable memories for travelers worldwide.

The Supply organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. This team recruits and develops Airbnb’s global supply of high-quality stays, Experiences, and Services. With this focus on quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The Difference You Will Make:

As the Sales Operations Lead for our Central Team, you will drive business growth and optimize revenue generation by partnering with cross-functional teams such as field sales, account management, marketing, and other internal teams.

You should have a deep understanding of metadata and be familiar with various definitions of go-to-market (GTM) strategies. Additionally, you should be knowledgeable about sales methodologies, best practices, sales metrics, and sales cycles.

Your role will involve supporting the development of strategy and major supply activities (i.e. annual planning), as well as assisting with the daily operational functions of the business.

A Typical Day:

Strategic Planning

• Drive central, global annual planning in partnership with Regional Sales Ops and Supply leaders: delivery of analytics and recommendations for global segmentation, book assignments, capacity modeling, goal setting and inputs/KPIs
• Partner closely with cross-functional teams on quarterly global and regional OKR and goal-setting workstreams and provide recommendations in improvement opportunities
• Build processes to streamline nascent projects, create visibility, and drive sales team productivity
• Diagnose opportunities to strengthen global performance through continuous insights into impact drivers and driving prioritization of most impactful levers
• Partner with cross-functional teams on the sizing of new opportunities (host segment, efficiency etc) in partnership with Regional Sales Operations/ Enterprise Operations to continuously drive business growth
• Develop and refine forecasting methodologies and ensure alignment with other key stakeholders (ie Sales, Finance, Advanced Analytics)

Reporting & Analytics

• Drive the delivery of intelligence at a global scale- analyzing market trends, identifying growth opportunities, and setting long-term objectives with VP-level leadership
• Drive standardization and best practices for regional, business line reporting that generates actionable insights (ie WBRs, MBRs)
• Conduct ad-hoc analyses to support business initiatives and leadership inquiries
• Support sales managers and leaders by delivering analytical insights and recommending operational improvements

Cross-Functional Collaboration

• Work with Sales, Finance, Growth Marketing and other teams to improve sales and scaled host lifecycle efficiency and support strategic initiatives
• Partner with technical teams (SupplyTech, Analytics, Data Science, Data Engineering) on building infrastructure, project scoping, and executing analyses related to ROI, resourcing, and translating global strategies into executable initiatives
• Participate in or help drive cross-functional projects with strong accountability and attention to detail

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Equal Employment Opportunity:

Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$168,000—$203,000 USD

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.