We are looking for energetic, responsible, and customer-focused individuals to join our team as Sales & Marketing Officer – Customer Support.
Key Responsibilities
- Handle customer inquiries and new leads from Facebook, WhatsApp, Messenger, and other online platforms professionally and promptly.
- Understand customer requirements and provide accurate information about our services.
- Follow up with new, old, and potential customers regularly to convert leads into confirmed jobs.
- Prepare and provide quotations and necessary service information to customers.
- Maintain accurate records of customer information, follow-ups, confirmed jobs, and pending leads.
- Handle customer questions, concerns, and service-related issues professionally.
- Build and maintain positive relationships with customers.
- Achieve assigned monthly sales targets and KPIs.
- Prepare daily reports on leads, follow-ups, confirmed jobs, and pending customers.
- Coordinate with team members and management to ensure smooth customer service and sales operations.
- Perform other relevant responsibilities assigned by the management.
