Sales Manager for Travel Agency (GDS, OTA & B2B Sales)

Ollo Travels Ltd. is looking for a dynamic, experienced, target-oriented, and GDS-skilled Sales Manager to lead and guide our Sales Executive team.

The selected candidate will be responsible for developing and executing sales strategies, managing the sales team, expanding B2B and corporate business, increasing air ticketing and hotel booking sales, and driving revenue through GDS, OTA, B2B, and corporate travel channels.

The ideal candidate should have strong knowledge of the travel industry, excellent sales and negotiation skills, hands-on GDS experience, and proven ability to achieve sales targets and develop long-term corporate and B2B client relationships.

Job Responsibilities

• Lead, supervise, motivate, and manage the Sales Executive team to achieve monthly and annual sales targets.

• Drive air ticketing sales through GDS, OTA, B2B, and corporate travel channels.

• Develop and execute effective sales strategies to increase revenue, customer acquisition, and market share.

• Develop new B2B travel-agent and corporate clients through networking, direct sales, referrals, cold calling, and field visits.

• Build and maintain strong relationships with corporate clients, travel agencies, and key business partners.

• Promote and sell air tickets, hotel bookings, tour packages, visa assistance, corporate travel solutions, and customized travel services.

• Utilize GDS systems effectively for flight availability, fare search, reservations, ticket issuance, reissue, refund, and related ticketing requirements.

• Monitor daily, weekly, and monthly sales performance and ensure achievement of assigned targets.

• Train and guide the sales team on GDS, customer handling, follow-up, negotiation, objection handling, and sales closing techniques.

• Monitor team activities, individual performance, conversion rates, and revenue contribution.

• Analyze market trends, airline fares, competitor activities, customer demand, and new business opportunities.

• Develop strategies to increase repeat customers, corporate accounts, B2B sales, and customer retention.

• Identify high-value corporate and B2B accounts and develop long-term business relationships.

• Negotiate commercial terms and business agreements with corporate clients and travel partners when required.

• Coordinate with ticketing, reservations, operations, visa, accounts, and management teams to ensure smooth customer service.

• Handle escalated customer issues related to ticketing, reservations, refunds, reissues, cancellations, and travel services.

• Prepare and submit regular sales, revenue, target achievement, and team performance reports to management.

• Identify sales challenges and implement effective solutions to improve team productivity and revenue.

• Stay updated on airline schedules, fare changes, GDS updates, travel trends, and competitor activities.

• Work closely with management to achieve overall business growth and revenue objectives.
  

Preferred Candidate Profile

The ideal candidate will be a sales-driven travel professional with strong GDS and air-ticketing knowledge, proven team-management experience, excellent communication and negotiation skills, and a strong understanding of OTA, B2B, corporate travel, and airline sales.

Candidates who can combine GDS technical knowledge with strong sales leadership and business-development capabilities will be given preference.

Experience

• 1-2 years of relevant experience in Sales, Business Development, GDS, OTA, Airline, Travel Agency, Tourism, Hospitality, Hotel Booking, E-commerce, or a related field.

• Minimum 1 years of experience in a Sales Supervisor, Team Leader, Assistant Manager, or similar supervisory role will be preferred.

• Proven experience in leading and managing a sales team.

• Strong practical experience in GDS-based air ticketing and reservation systems is mandatory.

• Experience with Amadeus, Sabre, Galileo/Travelport, or other major GDS platforms will be highly preferred.

• Experience in an Online Travel Agency (OTA), Travel Agency, Airline, Hospitality, Hotel, Tourism, Corporate Travel Management Company, or E-commerce organization will be an advantage.

• Strong knowledge of airline ticketing, fare rules, reissue, refund, cancellation, PNR management, and booking procedures.

Technical & GDS Requirements

• Hands-on experience with GDS platforms such as Amadeus, Sabre, Galileo/Travelport, or equivalent.

• Strong knowledge of PNR creation, ticket issuance, reissue, refund, void, cancellation, fare rules, fare display, seat availability, and itinerary management.

• Ability to search and compare airline fares through GDS and OTA platforms.

• Good understanding of airline fare structures, booking classes, baggage rules, penalties, taxes, and ticketing time limits.

• Ability to support the sales team with technical ticketing and reservation-related issues.

• Experience handling B2B travel-agent bookings and corporate travel requirements will be highly preferred.