Sales Development Change Management Specialist

As a Sales Development Change Management Specialist, you will own the strategy and execution of our global change management and communications program for the Sales Development transformation. You sit at the intersection of strategy, content, and field engagement — responsible for ensuring that complex, high-priority initiatives are adopted at pace and land durably in the field. This is not a support role. You own the change narrative, the communication strategy, and the measurement of adoption. You'll partner with senior program leadership, subject matter experts, and regional enablement leads to drive consistent, high-impact transformation across a global sales organization.

• Own the end-to-end change management program — from preparing the organization for change through launch, adoption, reinforcement, and measurement
• Develop and execute a global communications strategy that ensures sellers understand what is changing, why it matters, and what it means for them — sequenced to land with impact and without creating unnecessary noise
• Write and distribute seller-facing communications, executive briefings, and stakeholder updates; own the core program narrative throughout the transformation lifecycle
• Distill complex program initiatives into clear, compelling, sales-ready content — translating what engineers and product teams build into what sellers and managers need to hear
• Build and maintain a strategic communications plan in partnership with cross-functional teams, including Product, Engineering, and SD Operations
• Create and manage a structured feedback loop with the field — capturing seller sentiment, surfacing blockers, and using adoption data to iterate on the change approach
• Partner with subject matter experts and regional enablement leads to ensure change initiatives are contextualized for each market and sales motion
• Advise program leadership on the pacing and sequencing of change, balancing urgency with the organization's capacity to absorb it
• Build strong relationships with key stakeholders and senior leaders to ensure change and communications strategies remain aligned to program goals and business performance targets
• Track and report on adoption metrics against defined program success criteria