Sales Admin

Job Context

Lucerne Cocoa & Chocolate Products Ltd. is looking for an organized, detail-oriented and responsible professional for the position of Sales Admin. The role will provide administrative and coordination support to the Sales & Business Development team, ensuring accurate order processing, documentation, reporting, customer follow-up and coordination with internal departments.

Key Responsibilities

• Prepare and maintain sales orders, invoices, delivery documents and other sales-related records.

• Receive and process customer orders and coordinate with Sales, Accounts, Delivery and Factory teams.

• Maintain accurate customer, order, sales and payment-related information.

• Prepare daily, weekly and monthly sales reports as required by management.

• Update sales records, order status, delivery status and customer follow-up information.

• Coordinate with the sales team regarding quotations, samples, orders, deliveries and customer requirements.

• Follow up internally on pending orders and ensure timely communication of updates to the sales team.

• Assist in preparing sales quotations, price lists, product information and commercial documents.

• Maintain proper filing and documentation of sales-related correspondence and records.

• Support the Sales & Marketing team in meetings, exhibitions, campaigns and other activities when required.

• Assist in preparing presentations, Excel reports and management reports.

• Perform any other sales administration or coordination duties assigned by management.