Retail Inbound Executive

Workplace Type

Full-time

Job ID: IJOB202664801

• Handle inbound customer calls and provide professional, accurate, and timely assistance.
• Resolve customer queries related to voice, internet/data, packages, recharge, billing, SIM, network, and value-added services.
• Perform customer verification and maintain data privacy and security.
• Handle complaints and service requests while ensuring proper escalation when required.
• Maintain required AHT, Service Level, Quality, Customer Satisfaction, and First Call Resolution targets.
• Accurately document customer interactions and update CRM/system records.
• Follow approved call scripts, SOPs, compliance requirements, and quality guidelines.
• Demonstrate empathy, active listening, and professional communication throughout every interaction.