Reservation Officer (Days Hotel)

Days Hotel is looking for a smart, energetic, customer-focused, and experienced professional to join our team as a Reservation Officer.

Key Responsibilities:

• Handle hotel room reservations through phone calls, emails, online booking platforms, walk-in guests, and other channels.

• Manage individual, corporate, and group bookings efficiently.

• Respond promptly and professionally to guest inquiries regarding room availability, rates, facilities, and services.

• Check room availability, rates, and reservation status.

• Maintain accurate reservation records and reports; update the hotel booking system.

• Prepare and maintain accurate reservation records and reports.

• Coordinate with Front Office, Housekeeping, and other departments to ensure smooth guest service.

• Handle reservation modifications, cancellations, and special guest requests.

• Communicate professionally with guests and corporate clients.

• Follow up on bookings and ensure proper confirmation and payment procedures.

• Ensure excellent customer service and maintain professional communication with guests.