Repair Operations Lead

Shift Pattern

• This role supports 24/7 AV depot operations and requires availability to work day shifts, with hours scheduled between 5:00 PM - 1:30 AM, with alternating weekends with rotating weekdays off.
• Specific shift times and schedules will be determined based on operational needs and business requirements.
• Schedules will include weekends and holidays based on depot operational requirements.

Technical Team Management

• Partnership Oversight & Accountability: Serve as the day-to-day point of accountability for our onsite repair partner, holding their technicians to agreed quality, turnaround, and certification standards across all shifts, and escalating gaps through the right channels before they affect fleet availability.
• Workflow Distribution: Manage and optimize repair workflows across technician teams, balancing workload, prioritizing critical repairs, and ensuring SLA compliance for all maintenance activities.
• Cross-Functional Partnership: Work closely with the internal teams that own our third-party relationships and offsite collision repairs, acting as the site-level point of contact so vehicles route correctly, status stays visible, and repair timelines hold. You'll surface issues from the floor to those teams and carry their requirements back to the site so both sides stay aligned.
• Performance Management: Conduct regular performance reviews, skills assessments, and development planning for technical staff, fostering a culture of safety, continuous improvement and technical excellence.

Team Development & Coaching

• Onboarding & Job Task Training: Get new repair coordinators up to speed on their core responsibilities — work order management, vehicle intake and staging, documentation, and the systems they'll live in day to day — so they're contributing confidently and correctly.
• Depot Operations Fluency: Teach the team how the depot actually runs: how work flows from intake through repair and release, how their role connects to the technicians and the internal teams upstream and downstream, and what good looks like at each handoff.
• Ongoing Coaching & Mentorship: Provide regular, direct feedback through side-by-sides, one-on-ones, and in-the-moment coaching. Identify where each coordinator wants to grow, build a path for them, and address performance gaps early and honestly.

Fleet Health & Maintenance Operations

• Fleet Performance Optimization: Monitor and improve key metrics including Mean Time to Recovery, Vehicle Turnaround Time, and Diagnosis Escalation Rate.
• Service Quality Assurance: Implement and maintain quality control processes ensuring all maintenance work meets partner specifications and safety standards.
• Maintenance Planning: Develop and execute preventive maintenance schedules, manage maintenance change requests, and ensure compliance with partner fleet management system requirements.
• Technical Problem Resolution: Lead root cause analysis for technical issues working with our 3rd party partner, implementing corrective actions, and developing preventive measures to reduce repeat failures.

Parts & Materials Oversight

• Service and Parts Coordinator Management: Directly supervise parts and service writing coordination, ensuring seamless integration between parts allocation, work order documentation, and inventory management while maintaining accuracy and compliance standards.
• Supply Chain Coordination: Oversee Material Coordinator activities, ensuring optimal parts inventory levels, secure storage of proprietary components, and compliance with chain of custody standards.
• Inventory Optimization: Analyze parts consumption patterns, forecast requirements, and coordinate with partner aftermarket teams to prevent stockouts while minimizing carrying costs.
• Vendor Parts Management: Manage relationships with parts suppliers, negotiate service agreements, and ensure timely delivery of critical components.
• Non-Conforming Parts Process: Oversee quarantine and disposition procedures for non-conforming parts, ensuring proper documentation and handling.

Compliance & Documentation

• Training Compliance: Ensure all personnel maintain required qualifications through partner learning management systems, conducting monthly verification reviews per standards.
• Safety Program Integration: Collaborate with the safety team to ensure all maintenance activities comply with EHS requirements, including battery safety, hazardous materials handling, and hot work procedures.
• Documentation Management: Maintain comprehensive documentation hierarchy including job descriptions, safety protocols, training records, and maintenance logs per partner requirements.
• Regulatory Compliance: Ensure all technical operations meet federal, state, and local regulations including EPA, OSHA, and AV-specific requirements.

Strategic Planning & Continuous Improvement

• Operational Excellence: Drive continuous improvement initiatives, analyzing performance data to identify optimization opportunities and implement best practices across technical operations.
• Capacity Planning: Forecast staffing needs, training requirements, and infrastructure upgrades to support fleet growth and operational scaling.
• Cross-Functional Collaboration: Partner with Operations Manager, Depot Operations Leads, and partner technical teams to ensure seamless integration of maintenance and depot operations.
• Knowledge Management: Establish and maintain technical knowledge base, documenting lessons learned, best practices, and troubleshooting guides for common issues.
• Culture of Safety: Champion a comprehensive culture of safety through proactive engagement. Leading by example in following all safety requirements; educating the team on safety protocols; proactively identifying risks; managing incidents, including reporting and investigation.