Referral & Business Development Specialist

We are looking for an experienced, confident and highly personable Referral & Business Development Specialist to build and grow a strong network of referral partners within the ABA and broader healthcare ecosystem.

This is not an administrative referral coordination role. It is a relationship-driven business development position focused on identifying, developing and maintaining referral networks that connect families requiring ABA services with the appropriate care and therapy resources.

The successful candidate will be comfortable proactively reaching out to doctors, specialists, healthcare providers, community organisations and other potential referral partners. You will build trusted professional relationships, generate referral opportunities, follow up consistently and ultimately contribute to the growth of the organisation.

We are looking for someone who enjoys connecting with people, is confident picking up the phone, communicates exceptionally well and understands that strong relationships require consistent follow-through.

Referral Network Development

• Identify and develop relationships with doctors, specialists, healthcare providers, therapists, community organisations and other relevant referral sources.
• Proactively reach out to potential referral partners telephonically, via email and through other appropriate channels.
• Build a sustainable network of referral partners who may encounter families requiring ABA services.
• Educate referral partners on the organisation's services, referral process and how families can access support.
• Maintain regular communication with existing referral partners to strengthen relationships and encourage ongoing referrals.
• Identify new opportunities, partnerships and networks that could generate qualified referrals.

Business Development & Relationship Management

• Own the referral development process from initial outreach through to relationship development and ongoing engagement.
• Build credible, professional relationships with doctors, specialists and other healthcare professionals.
• Conduct outreach calls, follow-ups and relationship-building conversations confidently and professionally.
• Understand the needs of different referral partners and adapt communication accordingly.
• Represent the organisation professionally and build trust within the healthcare and community network.
• Consistently follow up on opportunities rather than waiting for referrals to come in.

Lead & Referral Management

• Track incoming referrals and leads accurately.
• Follow up consistently to ensure opportunities do not fall through the cracks.
• Coordinate internally to help families move through the appropriate process and access the services they require.
• Maintain accurate records of outreach, conversations, referral sources, follow-ups and outcomes.
• Manage multiple relationships and opportunities simultaneously while maintaining a high level of organisation.

Reporting & Performance

This is a results-driven role, and the successful candidate must be comfortable working with measurable targets and reporting on performance.

You will be expected to track and report on metrics such as:

• Outreach activity and calls completed
• New referral relationships established
• Active referral partners
• Referrals generated
• Referral-to-client conversion
• Follow-up activity
• Pipeline development
• Growth of referral sources and networks