Records Retention Program Manager (Information Governance & Privacy Compliance)

• Bachelor's degree or equivalent professional experience.
• 4+ years of experience in project coordination, program management, operations, information governance, records management, compliance operations, legal operations, or a related field.
• Strong organizational and administrative skills with exceptional attention to detail.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience documenting and improving business processes.
• Excellent communication and stakeholder management skills.
• Strong analytical and critical-thinking abilities.
• Proficiency with Microsoft Excel and reporting tools.
• Experience working independently with minimal supervision.
• Demonstrated ability to learn new subject matter quickly.
• Experience in Information Governance, Records Management, Legal Operations, Compliance Operations, or Privacy Operations.
• Experience using:
• Wrike
• Tableau
• Miro
• Microsoft Power Platform tools
• Experience managing budgets, purchase orders, invoices, forecasts, vendors, or change orders.
• Familiarity with AI tools such as Claude, Copilot, ChatGPT, or similar technologies.
• Experience identifying automation opportunities and implementing process improvements.
• Exposure to privacy impact assessments, risk assessments, or compliance programs.

Detail-Oriented

Comfortable performing detailed operational work, reviewing documentation, managing workflows, tracking requests, and ensuring tasks are completed accurately.

Process Improvement Focused

Constantly looking for ways to simplify, automate, standardize, and improve how work gets done.

Intellectually Curious

Asks thoughtful questions, challenges assumptions, and seeks to understand the underlying mechanics of processes before proposing solutions.

Technically Comfortable

Open to learning and leveraging AI, automation, reporting tools, and emerging technologies to improve outcomes.

Adaptable

Thrives in environments where priorities evolve quickly and leaders are willing to pivot when a better solution emerges.

Resilient

Maintains effectiveness in a fast-paced environment with competing demands and changing priorities.

Collaborative but Confident

Acts as a trusted partner who can constructively challenge ideas, offer alternatives, and contribute to better decisions.

What Success Looks Like

During the first year, the successful candidate will:

• Become proficient in the organization's Information Governance and Records Retention programs.
• Establish stronger operational tracking, reporting, and workflow management.
• Capture and document critical processes currently dependent on institutional knowledge.
• Improve records retention workflows and disposition processes.
• Identify opportunities for automation and process simplification.
• Contribute meaningfully to privacy and compliance initiatives.
• Create actionable reporting and insights that inform strategic decisions.
• Serve as a trusted operational partner and problem solver for program leadership.

Why This Role Is Different

This is not a traditional records management role and it is not a traditional privacy role.

An unsuccessful candidate will focus solely on processing tasks and executing existing workflows.

A successful candidate will execute the work and continuously improve the work. They will combine strong administrative discipline with program management, analytical thinking, operational creativity, and a willingness to leverage technology, data, and AI to drive better outcomes.

This role is ideal for someone who enjoys being the person who not only keeps the train running, but also redesigns the tracks.

Consilio’s True North Values

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Originally posted on Himalayas