Quality Assurance Manager

A bit about this role:

We are hiring a Quality Assurance Manager to support the QA function within Devoted’s Risk Adjustment organization. This person owns the quality assurance program for our retrospective coding and auditing operations: the policies and SOPs behind it, the team that runs it, and the findings it produces. You will direct the work of a team of QA Reviewers, own the QA relationship with internal operational leaders and vendor partners (including AHS off-shore coding teams), review escalated charts yourself or facilitate further escalation, and turn findings into education and process changes that raise coding accuracy across the department. You will also inform how technology is used to assist this work in accordance with our acceptable use policy.