Quality Assurance Manager

Very good communication (Speaking & Writing) skill in English.

Design, develop, implement, and ensure strict adherence to the Quality Management System.

Establish and continuously update quality policies, SOPs, standards, and procedures for all functions related to product realization.

Ensure alignment of quality objectives with business goals, cost targets, customer satisfaction, and operating profit.

Lead Quality Assurance by implementing world-class manufacturing quality practices, right-first-time culture, and prevention-based quality.

Define product specifications and critical-to-quality attributes; validate and improve quality processes across product lifecycle.

Conduct and monitor process audits, first-article/first-piece approvals, in-line and end-line systems, and final audit effectiveness.

Introduce statistical process control (SPC), KPI dashboards, and performance metrics to improve predictability and reduce defects.

Build strong coordination between Production, Quality, and Merchandising to reduce gaps, prevent misunderstandings, and ensure smooth execution.

Identify bottlenecks in quality/production flow and initiate sustainable efficiency and defect reduction measures.

Support pre-production risk assessment and ensure readiness for style/line changes and bulk execution.

Lead resolution of quality issues with Quality team, vendors, and relevant teams; ensure structured root cause analysis and CAPA implementation.

Analyze customer feedback, complaints, satisfaction survey results, and failure trends; drive corrective/preventive actions.

Own and improve non-conformance handling, discrepancy reporting, and rework/alteration reduction programs.

Coordinate and assist with vendor inspections, supplier quality evaluation, and incoming quality assurance as required.

Collaborate with Supply Chain partners to implement quality standards and capacity building programs.

Design and implement quality training programs for QA/QC, Production, Technical, and Supply Chain partners.

Build a high-performing quality organization through coaching, fair people management, motivation, and performance evaluation.

Maintain quality documentation, audit reports, compliance/agency-required documents, and ensure traceability