Program Manager - Warsaw

Description

· Own the service delivery for the program, across geographically dispersed client and TransPerfect teams

· Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success

· Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models

· Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained

· Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery

· Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth

· Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions

· Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings

· Build and strengthen the relationships between the diverse teams working on the account

· Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability

· Complete any other tasks as assigned by a manager/supervisor