Program Manager (2026-0204)

What will you be doing?

Program Planning & Implementation

• Developing and overseeing detailed program work plans, including timelines, milestones, resource requirements, risks, mitigation strategies, and staffing needs to support successful program delivery.
• Managing the implementation of the program work plan and ensuring activities remain aligned with program objectives, contractual obligations, budgets, and timelines.
• Coordinating program activities across internal teams, delivery partners, and stakeholders, identifying dependencies and adjusting plans as needed.
• Managing the day-to-day working relationship with the delivery partner, ensuring roles, timelines, and deliverables are clearly defined and met.
• Setting clear expectations and holding the delivery partner accountable for agreed-upon deliverables, timelines, and service standards.
• Facilitating regular partner check-ins, planning sessions, and issue-resolution discussions to support successful program delivery.
• Overseeing the delivery of multiple program cohorts, employer participation, and key program activities to ensure successful achievement of program targets and outcomes.
• Preparing, monitoring, and forecasting program budgets, identifying financial risks, and ensuring expenditures comply with funder requirements and ICTC financial policies.
• Monitoring program performance, deliverables, and KPIs, identifying risks and implementing corrective actions as required to keep the program on track.
• Supporting employer recruitment, outreach, and engagement strategies in collaboration with internal teams and delivery partners to achieve enrollment targets.
• Working with communications and marketing teams to develop and implement program promotion, stakeholder communications, and participant engagement activities.
• Leading program governance activities, including coordinating steering committee meetings, partner check-ins, and internal planning sessions.
• Supporting continuous improvement efforts by identifying opportunities to enhance program processes, participant experience, operational efficiency, and program outcomes.
• Coordinating the collection of program data and documentation required for monitoring, evaluation, impact measurement, and continuous improvement activities.
• Leading the preparation of funder reports, progress updates, briefing materials, and other required reporting deliverables.
• Providing regular program updates, analysis, and recommendations to senior leadership, highlighting progress, risks, opportunities, and areas requiring decision-making.

Employer & Stakeholder Engagement

• Managing relationships with participating employers, industry stakeholders, and the delivery partner to support recruitment, engagement, retention, and successful program outcomes.
• Supporting sector-focused employer outreach and recruitment efforts, leveraging ICTC's employer network and ecosystem partnerships to drive participation.
• Building and maintaining strong working relationships with manufacturing SMEs, industry associations, ecosystem partners, and funder representatives.
• Coordinating and leading stakeholder meetings, steering committee discussions, funder check-ins, and partner engagement activities.
• Collaborating with the delivery partner to monitor employer participation, address challenges, and ensure a high-quality participant and employer experience.
• Supporting the collection of employer feedback, success stories, and key informant interviews to inform program evaluation and continuous improvement.
• Representing ICTC and the program at industry events, conferences, employer briefings, and stakeholder engagement opportunities.
• Identifying opportunities to strengthen partnerships, expand employer engagement, and support the long-term growth and sustainability of the program

Partnership and Business Development

• Building and maintaining strong relationships with employers, industry associations, government representatives, workforce development organizations, the delivery partner, and other ecosystem partners to support program success and growth.
• Developing and managing strategic partnerships that support employer recruitment, participant engagement, program delivery, and achievement of program outcomes.
• Working collaboratively with the delivery partner and other stakeholders to ensure alignment, effective communication, and successful execution of partnership commitments.
• Representing ICTC at industry meetings, conferences, networking events, and stakeholder engagement activities to promote the program and strengthen ICTC's presence within the manufacturing, automotive, and workforce development ecosystems.
• Identifying and pursuing opportunities to expand employer participation, strengthen industry engagement, and enhance the program's impact and reach.
• Monitoring partnership agreements, stakeholder commitments, and collaborative activities to ensure value is realized and obligations are fulfilled.
• Supporting outreach, communications, and employer engagement activities in collaboration with internal teams to increase awareness and participation among target audiences.
• Providing subject matter expertise and operational insights to support proposal development, partnership development, and future funding opportunities related to workforce development, digital transformation, and skills training initiatives.
• Working closely with executive leadership to identify opportunities for program sustainability, growth, renewal, and expansion, including the development of new funding proposals and strategic partnerships.
• Proactively identifying emerging industry needs, partnership opportunities, and stakeholder priorities within the manufacturing, automotive, AI, and workforce development sectors, and providing recommendations to leadership

People Management

• Leading, coaching, and coordinating ICTC program staff, facilitators, contractors, and subject matter experts supporting program delivery, employer engagement, evaluation, and reporting.
• Demonstrating strong people management practices and acting in accordance with ICTC's employment policies, procedures, and organizational values.
• Supporting workforce planning activities, including resource allocation, hiring needs, budget considerations, and organizational capacity planning.
• Working in partnership with Human Resources to recruit, onboard, train, and retain high-performing team members.
• Establishing clear team objectives, performance expectations, roles, and responsibilities aligned with ICTC's strategic priorities and program goals.
• Developing and managing team and individual OKRs, providing ongoing coaching, mentorship, performance feedback, and professional development support.
• Conducting regular performance reviews and addressing performance concerns in a constructive and timely manner, in collaboration with Human Resources where appropriate.
• Creating and fostering a collaborative, inclusive, and high-performing team culture that encourages accountability, innovation, continuous learning, and knowledge sharing.
• Managing staff schedules, workloads, priorities, and resource allocation to ensure the timely and effective delivery of program objectives.
• Supporting change management and helping team members adapt to evolving program requirements, priorities, and organizational needs.
• Building and maintaining positive, collaborative working relationships across ICTC teams to support organizational goals and successful program delivery.

Reporting & Continuous Improvement

• Supporting program monitoring and evaluation activities by coordinating data collection, participant and employer feedback, surveys, interviews, and other reporting requirements.
• Collaborating with ICTC's Evaluation and Impact team and the delivery partner to ensure timely access to program data, performance metrics, and supporting documentation.
• Coordinating the preparation and submission of funder reports, progress updates, and other program reporting requirements.
• Reviewing program performance data and stakeholder feedback to identify risks, opportunities, and recommendations for continuous improvement.
• Preparing program updates, briefing materials, and status reports for senior leadership and key stakeholders

About ICTC

ICTC is a neutral, not-for-profit national centre of expertise with the mission of strengthening Canada's digital advantage in the global economy. For over 30 years we have delivered forward-looking research, practical policy advice, and capacity-building solutions for individuals and businesses. Our goal is to ensure that technology is utilized to drive economic growth and innovation, and that Canada's workforce remains competitive on a global scale.

• OUR MISSION IS TO: Strengthen Canada's digital advantage in a global economy
• OUR VISION IS TO: Foster globally competitive Canadian industries and a prosperous society empowered by innovative digital solutions.

ICTC respectfully acknowledges that ICTC headquarters is on the ancestral and unceded territory of the Algonquin Anishinaabeg People.

Salary: 85,000 - 110,000

Originally posted on Himalayas