Professional Services Strategy & Optimization Lead at ResMed | chakrie

Requirements

Experience in Professional Services, Technical Services, Solution Architecture, Service Delivery, Operations, or a related function within a SaaS environment.
Strong understanding of SaaS implementation lifecycles, including onboarding, configuration, integrations, data migration, implementation planning, and customer adoption.
Experience using operational, customer, or delivery data to uncover actionable insights and drive business improvements.
Experience developing scalable delivery frameworks, implementation methodologies, playbooks, or reusable service assets.
Strong analytical and problem-solving capabilities with the ability to translate complex information into practical recommendations.
Ability to recognize common customer needs and create repeatable delivery approaches that support scale.
Experience driving process improvement, operational efficiency, automation, or standardization initiatives.
Strong communication skills with the ability to influence technical and non-technical stakeholders.
Sound business judgment and the ability to balance standardization with customer outcomes.
Ability to thrive in a fast-moving environment where priorities, technologies, and customer needs evolve.

Nice to have

Experience using SQL to analyze operational or customer data.
Experience using Python for analysis, reporting, or automation initiatives.
Experience with AI, advanced analytics, service transformation, or operational excellence programs.

What Sets You Apart

Strategic Thinker: Connect customer needs, delivery processes, and business objectives to identify opportunities that create measurable impact.
Continuous Improver: Challenge inefficiencies and pursue scalable solutions that improve outcomes for customers and teams.
Collaborative Partner: Build trusted relationships across functions to align stakeholders and drive progress.
Change Champion: Influence adoption of new ideas and ways of working that improve consistency and effectiveness.
Data-Informed: Use facts and evidence to guide decisions while maintaining a practical and customer-focused perspective.

Responsibilities

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Skills & expertise

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

Everything else on this page, kept up to date and available to every member of Chakrie at no cost at all.

Salary & benefits

A clear overview of what is expected, written by the people who posted it, with every detail you need to decide.

Qualifications, experience and the skills that matter most, along with anything that would make you stand out.

Practical next steps, the documents to prepare and the dates to keep in mind before you apply or get in touch.

Contact details, links to the official source and the notes our team adds after checking each listing by hand.

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